Store policies

Customs/duties

Countries outside the U.S. may charge you additional taxes/duties/custom fees/brokerage fees upon delivery and they vary country to country. Please check your local customs office for more information. These fees are YOUR RESPONSIBILITY.

In case of any orders being returned to us due to non payment of custom duties, you will get a refund after deducting original shipping costs + return shipping costs + 5% restocking fees.

Order cancellations

All sales are final and we will not be able to cancel any orders once they are placed on our website.

***5% Order cancellation fees will be charged in rare circumstances if we have to cancel an order and issue refund.

If you choose to get a store credit then 5% order cancellation fees will be waived.

Returns

All sales are final and no returns or exchange is allowed.

Price adjustments

No price adjustments.

Lost/damaged/defective products

If your order arrived damaged or if it is defective then please email us at customerservice@pinkfreshstudio.com within 5 business days upon receiving your order with pictures of damaged goods. We will make arrangements to replace your order immediately and in case of unavailability of your order products, refund will be issued. We will not issue refund if we have product in stock. We will not be responsible for damaged goods if you fail to provide us proof of damage within 5 business days after receiving your order.

An order is considered lost 45 days after shipping for all orders within USA. In that case, we will reship your order  if products that you ordered are still in stock or issue refund for out of stock products. 

An order is considered lost 90 days after shipping for all orders outside USA. In that case, we will reship your order  if products that you ordered are still in stock or issue refund.