FAQ

SHIPPING/SHOPPING QUESTIONS


How long will it take for my order to ship?

We ship out orders as quickly as possible. Our typical turnaround time is 3-6 business days. During busy promotions or new releases, that can increase to 7-10 business days.

Where do you ship from?

We ship from our warehouse located in Houston, TX.

Where do you ship to?

We ship worldwide. Please check shipping rates for all countries HERE. Please note that due to the pandemic, international orders can take 6-12 weeks to arrive.

What is your return policy?

All sales are final. If your order arrives damaged or a product is defective, please send an email to customerservice@pinkfreshstudio.com within 5 business days upon receiving your order. We require an image of the damaged/defective product and proof of purchase. We will make arrangements to replace the damaged/defective product immediately and in case of unavailability, a refund will be issued.

How long does it take for products to be restocked?

It depends on the product. Normally we try to restock within 2-4 weeks. Best way to know this is by signing up for restock notifications on the product page. That way you will be the 1st one to know when we restock the product.

How do I use a discount code?

When we offer sales and promotions, they often require a discount code in order to receive savings. Only one discount code can be used per transaction, so you must pick the discount code that best fits your order. You must enter the discount code exactly as shown upon checkout in the corresponding box, then hit the apply button. Discount codes are case sensitive, so be sure you are copying the code or typing it exactly as shown. Discount codes can only be used during their valid sales dates, and cannot be applied to past purchases. We are not responsible for forgotten or misused codes on any order.


GENERAL CRAFTING QUESTIONS


Does cardstock matter when stamping, ink blending & foiling?

Yes! We have found that you get the best results when using a smooth white cardstock. We recommend Hammermill 100 LB premium color cardstock (it’s the one with the chameleon on the packaging). It’s super smooth, bright white and sustainably made in the USA.

What are your card sizes? 

We base our stamps and dies on a standard A2 size card base. This is a 4 ¼” x 5 ½” size that can be either horizontal or vertical orientation.

We based our full size slimline sized stamps, stencils & dies on a size 9 envelope, which makes our slimline dimension 3 ⅝ x 8 ⅝ inches. This size is also perfect for matting within a 4 x 9 inch card base, which will fit into a standard size 10 business envelope. Many of our slimline products can also be used on a 3 ½ x 8 ½ inch card base as well, giving crafters as much slimline versatility as possible.

Our mini slimline size is based on a card size of 3 ¼ x 6 ¼ inches. Our largest mini slimline die measures 3 x 6 inches, but the smaller sizes will also matte nicely on a 3 x 6 inch mini slimline card base to give you added size options.

 

INK RELATED QUESTIONS


What does your team ink blend on?

Most of our team uses a glass mat of some sort when ink blending with our stencils. It’s a great way to tap off excess ink, but not waste it. You can pick the excess ink up off the glass mat and use it in a different section of your stencil. Glass mats are also easy to clean, and provide a flat surface for ink blending.


What type of inks do you offer?

With the exception of Detail Black, all of our inks are a premium dye formula. They are fast drying, and as they dye the cardstock, the color becomes creamy and smooth. We offer 48 shades of ink in 12 color families, which are perfect for stamping, stamp layering and ink blending. Our Detail Black ink is a hybrid ink formula that is both watercolor and alcohol marker friendly.


Why is my Detail Black ink smudging/smearing?

All inks that are classified as watercolor and alcohol marker friendly are a hybrid ink formula. This hybrid formula needs time to dry, and depending upon the humidity level of where you live, may need to be heat set.


Do you offer refills for your ink?

Yes! You can find them HERE.


What is the best way to store ink pads?

There are many different thoughts on this, but we prefer to store ink pads flat with the ink pad facing upwards. We do not recommend storing an ink pad on its side, as over time the ink will become uneven on the pad.


Where do you manufacture your inks?

All our ink products are USA made.


SCRAPBOOK RELATED QUESTIONS


What’s the weight of your paper?

Our paper weight is 216 GSM.


Is your paper smooth or textured?

Our paper is smooth.


Where do you manufacture your paper products?

Our paper is printed in the USA. All of our stickers/diecuts for scrapbook collections are made in China.


STAMPING RELATED QUESTIONS

Are your clear stamps photopolymer or acrylic?

All of our clear stamps are made using the highest quality photopolymer available in the USA. Our photopolymer stamps are resistant to yellowing. 


What are clear photopolymer stamps?

Clear stamps are transparent photopolymer stamps with high clarity for easy inking and positioning of your stamped image. 


What are cling rubber stamps?

Cling mounted rubber stamps are deeply etched, precision trimmed rubber stamps.


How do I get a good stamp impression?

Clear stamps work best when they are seasoned. While there are many ways to do this, our preferred method is to gently rub a pink eraser over the top of the stamp 2-3 times, cleaning after each pass. This removes any particles left behind from the manufacturing process and preps the stamp to receive ink. You do not need to do this with red rubber stamps, but wiping them down with a damp cloth will help to remove dust & particles as well.


It’s also important that your ink pads have enough ink in them. If they are low on ink or dry they will not ink the stamp properly, giving you a splotchy and incomplete stamped impression. Cardstock quality also makes a difference when stamping. We suggest you use a high quality, smooth white cardstock for stamping.


How do you clean photopolymer and/or cling rubber  stamps?

We like to use a homemade stamp cleaner! To make the cleaner, combine 2 tbsp glycerin, 1 cup distilled water, and 1 tsp of baby wash (any brand will work as long as it is a gentle wash). Pour the solution into a small spray bottle and spritz generously over your stamp. Feel free to add a couple drops of essential oils to the solution if you’d like. Our favorite is lavender!


Where do you manufacture your stamps?

All of our  stamps are manufactured in the USA.


DIE CUTTING  QUESTIONS


Which die cut machines work with your dies?

Our dies work in most leading diecut machines. Be sure to consult the manual for the machine you own, and verify that it can cut wafer thin metal dies. Be sure to reference the cutting sandwich that they recommend as well. For reference, our team mostly uses Crafter’s Companion or Spellbinders machines. 


As with all diecut machines, the cutting plates and shims are consumable items. All dies work best if your plates & shims are not warped, so be sure to replace them from time to time. We also suggest flipping your bottom cutting plate over every time you pass it through your machine - this will help keep it as flat as possible for a longer period of time.


Keep in mind that we do offer some dies that are fairly large, and will either require extended plates or passing through your machine twice. This includes slimline dies, and the 1 piece dies that coordinate with our washi tape products. Make sure to only use plates approved by the manufacturer of your machine.


How do I cut intricate dies?

While most of our dies will cut perfectly when using the standard cutting sandwich for your machine, sometimes you will need to add a metal shim for our most intricate dies. Be sure to use the metal shim recommended by the company who manufactures your die cutting machine.


Where do you manufacture your dies?

All of our dies are manufactured in China..



STENCILS RELATED QUESTIONS


How do I use layering stencils?

We offer alignments guides in the corner of each stencil when using our layering stencils alone. They are sized for either an A2 or slimline sized panel, depending upon the stencil size. When using the alignments guides, you will be sure to line up the stenciled images every single time.


However, when you are using the stencils with a stamped, heat embossed or foiled image, you will not be able to use the alignment guides. Instead, you will line up the stencil to the image. We suggest focusing on lining up two larger parts of the stencil to the stamped image, and the rest of the image will naturally fall into place.


If you want to be able to use the alignment guides on the stencils but also stamp the image, you will have to stamp the image after you ink blend the stencil set. You can easily do this with a stamping platform, lining up the stamped image to the ink blended image.


Can I change the order of the layering stencils?

Absolutely! The way we have the stencils numbered is only a suggestion. Feel free to mix them up and change them around to best suit your crafting needs. We all think differently, and a different order might work better for you.


I can’t see the stencil number or alignment guides. Can you make them darker?

The stencil number and alignment guides are actually etched into the stencil, so there isn’t a way for us to make them darker. We have heard from other crafters that they like to rub black ink or nail polish into them to make them easier to see.


How do you clean stencils?

We prefer to use basic rubbing alcohol in a spray bottle with a dry, lint-free cloth. This gets off all remnants of ink left on the stencil, and also dries instantly. If you prefer, you can use warm water and soap, or a baby wipe. If you use a texture paste/gel on your stencil, you may need to soak the stencil in warm, soapy water to help remove.



HOT FOIL QUESTIONS


I am a newbie to hot foil plates. Where do I start?

This video will give you a good overview of the basics of hot foiling with two of the leading hot foil systems on the market:

https://www.youtube.com/watch?v=S83a-hz84sI&list=PLrlYl5s7yRskKCn9bpLGDWG1auVSX1izz&index=6&t=1s


What systems do your hot foil plates work in?

Our hot foil plates work in standard hot foiling systems like the Spellbinders Glimmer Hot Foil System , Crafter’s Companion Gemini FoilPress and the Couture Creations GoPress & Foil Machine. You will need to read the manual for any other hot foiling systems to see if they are compatible with other branded hot foil plates.


Are your hot foil plates compatible with toner?

No - they are not designed to work with toner and a laminating machine. They are designed specifically for a letterpress style of hot foiling with a system that runs through a die cutting machine.


If using hot foil plates with layering stencils, should you stencil first or hot foil?

Because hot foil plates are solid, you have to do the foiling first and then use the layering stencils. There would be no way to easily line up the solid hot foil plate to the stenciled image if you did it the other way around.


Can you ink blend over foiling?

Yes! We tested this before release, and are happy to report that ink blending over the top of a foiled image does not ruin or change the integrity of the foiling.


How do I prevent over-foiling, and how can I fix it if it happens? 

The best way to prevent over-foiling is to ensure you have trimmed down your foil so it doesn’t cover more than the intended area of the hot foil plate. If you do get a bit of over-foiling - don’t worry! It’s easy to remove with a pink eraser, or sometimes can be brushed off with your fingertips or a medium/soft brush.



WEEKLY LIVE/GIVEAWAY QUESTIONS


How can we find out about upcoming lives?

Sign up for our email newsletter! We send out an email reminder 15 minutes before every YouTube or Facebook Live. We also add a countdown with a link in our Instagram Stories about an hour before each show. Those are the two best ways to catch us live.


Our usual schedule (subject to change) is: 

Cardmaking YouTube Live - Tuesdays at 3 PM CST 

Cardmaking Facbook Live - Thursdays at 12 noon CST

Scrapbooking YouTube Live - every other Friday at 12 noon CST

Craft Hour (as scheduled) - Saturdays at 11 AM CST


Where can I find giveaway winners?

Winners are shared on our GIVEAWAY PAGE for 2 weeks. After 2 weeks, unclaimed prizes are forfeit.