Shipping/Shopping Questions

How long will it take for my order to ship?

We ship out orders as quickly as possible. Our typical turnaround time is 3-6 business days. During busy promotions or new releases, that can increase to 7-10 business days.

Where do you ship from?

We ship from our warehouse located in Houston, TX.

Where do you ship to?

We ship worldwide. Please check shipping rates for all countries HERE. Please note that due to the pandemic, international orders can take 6-12 weeks to arrive.

What is your return policy?

All sales are final. If your order arrives damaged or a product is defective, please send an email to customerservice@pinkfreshstudio.com within 5 business days upon receiving your order. We require an image of the damaged/defective product and proof of purchase. We will make arrangements to replace the damaged/defective product immediately and in case of unavailability, a refund will be issued.

How long does it take for products to be restocked?

It depends on the product. Normally we try to restock within 2-4 weeks. Best way to know this is by signing up for restock notifications on the product page. That way you will be the 1st one to know when we restock the product.

How do I use a discount code?

When we offer sales and promotions, they often require a discount code in order to receive savings. Only one discount code can be used per transaction, so you must pick the discount code that best fits your order. You must enter the discount code exactly as shown upon checkout in the corresponding box, then hit the apply button. Discount codes are case sensitive, so be sure you are copying the code or typing it exactly as shown. Discount codes can only be used during their valid sales dates, and cannot be applied to past purchases. We are not responsible for forgotten or misused codes on any order.

What payment method do you accept? Is using a credit card safe on your website?

We accept all major credit cards/paypal as a method of payment.

Your financial information is protected by industrial strength encryption. We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your financial information. Your financial information is used only to provide service for your orders placed and we do not share this information with outside parties.

General Crafting Questions

Does cardstock matter when stamping, ink blending & foiling?

Yes! We have found that you get the best results when using a smooth white cardstock. We recommend Hammermill 100 LB premium color cardstock (it’s the one with the chameleon on the packaging). It’s super smooth, bright white and sustainably made in the USA.

What are your card sizes?

We base our stamps and dies on a standard A2 size card base. This is a 4 ¼” x 5 ½” size that can be either horizontal or vertical orientation.

We based our full size slimline sized stamps, stencils & dies on a size 9 envelope, which makes our slimline dimension 3 ⅝ x 8 ⅝ inches. This size is also perfect for matting within a 4 x 9 inch card base, which will fit into a standard size 10 business envelope. Many of our slimline products can also be used on a 3 ½ x 8 ½ inch card base as well, giving crafters as much slimline versatility as possible.

Our mini slimline size is based on a card size of 3 ¼ x 6 ¼ inches. Our largest mini slimline die measures 3 x 6 inches, but the smaller sizes will also matte nicely on a 3 x 6 inch mini slimline card base to give you added size options.

Die Cutting Questions

Which die cut machines work with your dies?

Our dies work in most leading diecut machines. Be sure to consult the manual for the machine you own, and verify that it can cut wafer thin metal dies. Be sure to reference the cutting sandwich that they recommend as well. For reference, our team mostly uses Crafter’s Companion or Spellbinders machines. 

As with all diecut machines, the cutting plates and shims are consumable items. All dies work best if your plates & shims are not warped, so be sure to replace them from time to time. We also suggest flipping your bottom cutting plate over every time you pass it through your machine - this will help keep it as flat as possible for a longer period of time.

Keep in mind that we do offer some dies that are fairly large, and will either require extended plates or passing through your machine twice. This includes slimline dies, and the 1 piece dies that coordinate with our washi tape products. Make sure to only use plates approved by the manufacturer of your machine.

How do I cut intricate dies?

While most of our dies will cut perfectly when using the standard cutting sandwich for your machine, sometimes you will need to add a metal shim for our most intricate dies. Be sure to use the metal shim recommended by the company who manufactures your die cutting machine.

Where do you manufacture your dies?

All of our dies are manufactured in China..

Hot Foil Questions

I am a newbie to hot foil plates. Where do I start?

This video will give you a good overview of the basics of hot foiling with two of the leading hot foil systems on the market:

Hot Foil Basics

What systems do your hot foil plates work in?

Our hot foil plates work in standard hot foiling systems like the Spellbinders Glimmer Hot Foil System , Crafter’s Companion Gemini FoilPress and the Couture Creations GoPress & Foil Machine. You will need to read the manual for any other hot foiling systems to see if they are compatible with other branded hot foil plates.

Are your hot foil plates compatible with toner?

No - they are not designed to work with toner and a laminating machine. They are designed specifically for a letterpress style of hot foiling with a system that runs through a die cutting machine.

If using hot foil plates with layering stencils, should you stencil first or hot foil?

Because hot foil plates are solid, you have to do the foiling first and then use the layering stencils. There would be no way to easily line up the solid hot foil plate to the stenciled image if you did it the other way around.

Can you ink blend over foiling?

Yes! We tested this before release, and are happy to report that ink blending over the top of a foiled image does not ruin or change the integrity of the foiling.

How do I prevent over-foiling, and how can I fix it if it happens?

The best way to prevent over-foiling is to ensure you have trimmed down your foil so it doesn’t cover more than the intended area of the hot foil plate. If you do get a bit of over-foiling - don’t worry! It’s easy to remove with a pink eraser, or sometimes can be brushed off with your fingertips or a medium/soft brush.

Weekly Live/Giveaway Questions

How can we find out about upcoming lives?

Sign up for our email newsletter! We send out an email reminder 15 minutes before every YouTube or Facebook Live. We also add a countdown with a link in our Instagram Stories about an hour before each show. Those are the two best ways to catch us live.

Our usual schedule (subject to change) is: 

Cardmaking YouTube Live - Tuesdays at 3 PM CST 

Cardmaking Facebook Live - Thursdays at 12 noon CST

Scrapbooking YouTube Live - every other Friday at 12 noon CST

Craft Hour (as scheduled) - Saturdays at 11 AM CST

Where can I find giveaway winners?

Winners are shared on our GIVEAWAY PAGE for 2 weeks. After 2 weeks, unclaimed prizes are forfeit.